The Choice Between Two Tokens
Jean-Louis Gassée, who used to run Apple France, describes this situation as the choice between two tokens. When you deal with people who have trouble, you can either choose to take the token that saysIt’s no big dealor the token that saysIt’s the end of the world. Whichever token you pick, they’ll take the other.
Jason Fried & David Heinemeier Hansson, It Doesn't Have to Be Crazy at Work